Frequently Asked Questions

Popular Questions

• What types of jewelry do you offer?

  At Yulia Schonfeldt, we offer a wide range of exquisite jewelry, including but not limited to engagement rings, wedding bands, necklaces, earrings, bracelets, and custom-designed pieces crafted from various precious metals and gemstones.

• Can I customize or personalize my jewelry?

  Absolutely! We take pride in offering personalized jewelry options. Our experienced artisans can work with you to create a unique and custom piece that perfectly suits your preferences. Contact our customer service for more details on customization options.

• What materials are used in your jewelry?

  We use high-quality materials, including 14k and 18k gold, sterling silver, platinum, and ethically sourced gemstones such as diamonds, sapphires, and emeralds. Rest assured, our materials meet the highest standards for quality and authenticity.

Orders & Shipping

• Do you ship internationally?

  Yes, we offer international shipping. Our commitment is to make our exquisite jewelry accessible worldwide. Please note that shipping fees and delivery times may vary based on your location. You can view the shipping options and costs during the checkout process.

• Can I track my order?

  Certainly! Once your order is processed and shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor the status and location of your order in real-time. For additional assistance, our customer support team is ready to help.

• How long will my order take to arrive?

  The delivery time depends on your location and the shipping method chosen during checkout. Typically, orders within US take 5 business days. International orders may take longer due to customs processing. For a more accurate estimate, refer to the shipping information provided during checkout or contact our customer service.

• How can I change my order?

  To make changes to your order, please contact our customer service as soon as possible. Once your order is confirmed and processed, modifications may be limited. We’ll do our best to accommodate your request, but it’s crucial to reach out promptly for assistance.

Exchanges & Returns

• How can I exchange or return a product?

  We want you to be completely satisfied with your purchase. If for any reason you need to exchange or return a product, please refer to our [Return and Exchange Policy] on our website for detailed instructions. Feel free to contact our customer service if you have any questions or require assistance throughout the process.

Materials & Care

• Where do the materials come from?

  We source our materials with utmost care, prioritizing quality and ethical practices. Our metals, including gold, silver, and platinum, are responsibly mined and processed. Gemstones are ethically sourced to ensure authenticity and support fair trade practices. For more information on our sourcing practices, feel free to contact us.

• How do I have to clean my product?

  Proper care is essential for maintaining the beauty of your jewelry. Refer to our [Product Care Guide] on the website for detailed instructions on cleaning and maintaining your specific jewelry piece. If you have additional questions or concerns, our customer service team is available to provide guidance and advice.

About YS

• How do I determine my ring size?

  To find your ring size accurately, we recommend visiting our store for a professional sizing, or you can use our online ring size guide available on our website. If you have any doubts, our customer service team is happy to assist you.

• Can I promote my products in your shop?

  Absolutely! We welcome collaboration and the opportunity to showcase unique products. If you’re interested in featuring your jewelry in our store, please reach out to our partnerships team through [partnerships@email.com]. We love supporting talented artisans and exploring exciting collaborations that enrich our offerings and delight our customers. Let’s discuss how we can spotlight your beautiful creations in our curated collection.

Other

• How do I get a copy of my invoice?

  Retrieving a copy of your invoice is easy. Simply log in to your account on our website and navigate to the “Order History” or “My Account” section. Locate the specific order for which you need the invoice and click on it. You should find an option to download or print the invoice directly. If you checked out as a guest or are unable to find it online, please contact our customer service team with your order details, and we’ll be happy to assist you in obtaining a copy of your invoice.