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Refund Policy

At YuliaSchonfeldt.com, our goal is to ensure your complete satisfaction with every purchase. Please read our Refund Policy carefully to understand the terms and conditions for returns and refunds:

  1. Return Period: You may return items for a full refund within 7 days of receiving your order if you are not completely satisfied.

  2. Eligibility for Returns:

    • We accept returns and refunds only for in-stock, unused, and unaltered merchandise.
    • Items returned beyond the 7-day period will receive store credit instead of a refund.

  3. Initiating a Return: To start a return, please contact us at info@YuliaSchonfeldt.com.

  4. Return Procedure:

    • If your return is accepted, you must ship the item back in the same condition and original packaging as received.
    • All accompanying box(es), documentation, paper(s), and/or certificate(s) must also be returned.
    • Items purchased online or over the phone may be returned to our New York shop. Please note that items sent back without prior return authorization will not be accepted.

  5. Refund Process:

    • Once we receive and inspect your return, we will notify you of the approval status for your refund.
    • If approved, the refund will be automatically processed to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

  6. Exceptions:

    • All sales of lab-grown diamond loose and finished jewelry are final.
    • Custom orders and items altered (e.g., sizing or engraving) are also considered final sale.
    • However, if you are not satisfied with your custom order, we will make every effort to alter the item to meet your expectations. Please note that exceptions may be made on a case-by-case basis.

  7. Customer Satisfaction:

    • Your satisfaction is our top priority, and we are committed to ensuring you are happy with your purchase and enjoy wearing your new piece.

  8. Contact Information: For any questions or concerns regarding your purchase or return, please contact us at:

Please feel free to reach out to us if you require any further assistance. Your satisfaction is important to us, and we are here to help ensure a positive shopping experience at YuliaSchonfeldt.com.